Finance Service Delivery

 

 

Great News!
Finance Service Delivery model receives the CACUBO Best Practices Award

Iowa State's Finance Service Delivery teams model received a second place award in the Central Association of College and University Business Officers' 2022 Best Practices recognition program. The program recognizes innovative approaches to addressing challenges facing higher education business operations. Customer service surveys from the third quarter of FY22, sent to finance delivery users following requests submitted, indicated 95% of respondents were satisfied and 98% said their concern was accurately addressed. And a survey of employees working in finance delivery returned an average engagement score of 4.22 (on a five-point scale).

News & Information

TRAVEL UPDATE:  Beginning January 1, 2022, all in-state lodging providers must complete the Iowa Department of Public Safety’s Human Trafficking Prevention Training Certification to receive public funds for state employee lodging, conferences, meetings, banquets, or any state-funded event.

          Human Trafficking Prevention Training Certification Information 

          Human Trafficking Prevention FAQ

2021 CyThx Honorees:  FSD Employees recognized by #CyThx are Jane Blair, Suzy Blunk-Killinger, Joby Clauson, Marce Bruhn, Megan Rogers, and Jessie Radke.

 
FORT Dashboard Video:  A new Workday dashboard called ISU Financial Officers Reports and Tasks (FORT) is now available, designed specifically for cost center managers (CCMs) and grants coordinators.  WorkCyte Digest Article  
Iowa State News Service  

Moving Forward Latest information on COVID-19 policies and procedures 

 
Inside Iowa State This online faculty-staff newspaper is published weekly year-round, with interruptions for breaks in the academic calendar.  
ISU Employee Announcements  
Iowa State University Fact Book: a compilation of basic information about the university, including its history, students, staff, departments, programs, and facilities.   
Standards
Reviews

"My finance needs, are ALWAYS, 100% taken care of with courteous speed! My thanks for the skill and willingness to handle these details." 

- December 2022

"ISD is always super helpful and patient, even when I haven't sent all of the needed information to process my request.  They're great to work with, and it's incredibly less stressful than trying to submit workday on my own." 

- December 2022

"ISD Finance is awesome!  I appreciate everyone on the team." 

- December 2022

"My person did all the hard work, all I had to do was approve. i love that." 

- December 2022

"Very positive experience. Question was addressed promptly." 

- December 2022

"ISU Finance always does a great job!" 

- November 2022

"Very fast response and very kind communication.  Thank you!" 

- November 2022

"This was my first time using finance service delivery. Normally my admin support staff processes my transactions so I was very concerned about using ISD finance. It couldn’t have been easier!  I received immediate feedback with a question about info I had omitted. My three separate tickets were promptly handled and closed.  Very professional attention too!" 

- November 2022

"Our finance team is very great and very patient with staff and a pleasure to work with." 

- November 2022

"I like this new system, especially, the way I interacted with the staff who assisted me to handle the travel reimbursement." 

- November 2022

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