Finance Service Delivery
Great News!
Iowa State's Finance Service Delivery teams model received a second place award in the Central Association of College and University Business Officers' 2022 Best Practices recognition program. The program recognizes innovative approaches to addressing challenges facing higher education business operations. Customer service surveys from the third quarter of FY22, sent to finance delivery users following requests submitted, indicated 95% of respondents were satisfied and 98% said their concern was accurately addressed. And a survey of employees working in finance delivery returned an average engagement score of 4.22 (on a five-point scale).
News & Information
TRAVEL UPDATE: Beginning January 1, 2022, all in-state lodging providers must complete the Iowa Department of Public Safety’s Human Trafficking Prevention Training Certification to receive public funds for state employee lodging, conferences, meetings, banquets, or any state-funded event.
Human Trafficking Prevention Training Certification Information
Human Trafficking Prevention FAQ
| FORT Dashboard Video: A new Workday dashboard called ISU Financial Officers Reports and Tasks (FORT) is now available, designed specifically for cost center managers (CCMs) and grants coordinators. WorkCyte Digest Article | |
| Iowa State News Service | |
| Inside Iowa State: This online faculty-staff newspaper is published weekly year-round, with interruptions for breaks in the academic calendar. | |
| ISU Employee Announcements | |
| Iowa State University Fact Book: a compilation of basic information about the university, including its history, students, staff, departments, programs, and facilities. |
"Thanks much for the help here. Clear, straightforward, and fast help. I appreciate it." - January 2026 |
"I appreciate the helpful, knowledgeable and quick response of the finance team!! Thank you for saving me so much time and I'm glad we have your assistance!" - January 2026 |
"I have had good experiences with Finance Service Delivery in the past 2.5 years I've worked with the University. This time was the same." - January 2026 |
"My experience with our finance delivery team is ALWAYS positive. I love their positive attitudes and customer service-oriented communication. Thanks to this team for always being ready to assist." - January 2026 |
"The finance delivery team handled my request very quickly which was exciting. I can't imagine how much time the team saved me compared to if I had done it myself!" - January 2026 |