Iowa State's Finance Service Delivery teams model received a second place award in the Central Association of College and University Business Officers' 2022 Best Practices recognition program. The program recognizes innovative approaches to addressing challenges facing higher education business operations. Customer service surveys from the third quarter of FY22, sent to finance delivery users following requests submitted, indicated 95% of respondents were satisfied and 98% said their concern was accurately addressed. And a survey of employees working in finance delivery returned an average engagement score of 4.22 (on a five-point scale).
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2021 CyThx Honorees: FSD Employees recognized by #CyThx are Jane Blair, Suzy Blunk-Killinger, Joby Clauson, Marce Bruhn, Megan Rogers, and Jessie Radke. |
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| FORT Dashboard Video: A new Workday dashboard called ISU Financial Officers Reports and Tasks (FORT) is now available, designed specifically for cost center managers (CCMs) and grants coordinators. WorkCyte Digest Article | |
| Iowa State News Service | |
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Moving Forward: Latest information on COVID-19 policies and procedures |
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| Inside Iowa State: This online faculty-staff newspaper is published weekly year-round, with interruptions for breaks in the academic calendar. | |
| ISU Employee Announcements | |
| Iowa State University Fact Book: a compilation of basic information about the university, including its history, students, staff, departments, programs, and facilities. |
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"Finance delivery is ALWAYS - timely, courteous and so very helpful! The speed with which they can handle tasks is AMAZING! Many thanks for all the support, all the time! " - April 2023 |
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"Finance Delivery staff is always helpful. I've had a lot of questions recently about non-catalog requisitioning, and they've provided clear instructions. I love that they prepare workday tasks! It ensures that they are submitted accurately the very first time." - April 2023 |
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"The Team provided me great information and walked me through the reimbursement process very patiently and professionally." - April 2023 |
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"It's always a pleasure dealing with the Finance Delivery Team. Most places I've worked have not had finance delivery folks as responsive and helpful as the team here at ISU. You guys rock!" - April 2023 |
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"My question was answered accurately and ISU Finance Delivery is always very courteous. Very happy!" - April 2023 |
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"The invoicing and payment process always works smoothly here, thank you!" - March 2023 |
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"I've always had positive interactions with everyone on our team." - March 2023 |
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"Every experience I have had with the staff in Finance Delivery has been absolutely excellent. Whoever is doing the hiring and training in that group is doing a spectacular job. Thank you so much!" - March 2023 |
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"Finance Delivery is always very prompt in their responses and eager to help when possible." - March 2023 |
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"I am new to ISU and everyone I have interacted with through finance_delivery has been wonderful to me." - March 2023 |