Solution: Send all future invoices to invoices@iastate.edu.

Solution: Always request a purchase order number from the Iowa State University employee who placed the order. Payment may be delayed while we investigate if the purchase order number is missing from your invoice. If your invoice is past due and you don't have a valid purchase order number, contact the employee who placed the order to obtain it, then send the updated invoice to invoices@iastate.edu.

Solution: Payments require approval from either the Cost Center Manager or through the Receiving function in the department.

Solution: If there is a dispute regarding delivery issues (e.g., incomplete delivery, damaged goods, or malfunctioning equipment), payment will be delayed until the issue is resolved. Contact the Iowa State University employee who placed the order, and once the dispute is resolved, the Cost Center Manager can approve the invoice for payment.

Solution: The IRS requires us to report payments as taxable income, so we must have your Taxpayer Identification Number on file. If you have not submitted a W-9 Form, payment will be delayed until we receive it. While corporations may be exempt from some reporting, a completed W-9 is still required to confirm corporation status.

Solution: If you haven't received your check within twenty business days of issuance, we can issue a stop payment on the original check and send a replacement at no charge. Please contact the Office of Financial Accounting and Compliance at checkreissue@iastate.edu.