Finance Service Delivery
Great News!
Iowa State's Finance Service Delivery teams model received a second place award in the Central Association of College and University Business Officers' 2022 Best Practices recognition program. The program recognizes innovative approaches to addressing challenges facing higher education business operations. Customer service surveys from the third quarter of FY22, sent to finance delivery users following requests submitted, indicated 95% of respondents were satisfied and 98% said their concern was accurately addressed. And a survey of employees working in finance delivery returned an average engagement score of 4.22 (on a five-point scale).
News & Information
TRAVEL UPDATE: Beginning January 1, 2022, all in-state lodging providers must complete the Iowa Department of Public Safety’s Human Trafficking Prevention Training Certification to receive public funds for state employee lodging, conferences, meetings, banquets, or any state-funded event.
Human Trafficking Prevention Training Certification Information
Human Trafficking Prevention FAQ
| FORT Dashboard Video: A new Workday dashboard called ISU Financial Officers Reports and Tasks (FORT) is now available, designed specifically for cost center managers (CCMs) and grants coordinators. WorkCyte Digest Article | |
| Iowa State News Service | |
| Inside Iowa State: This online faculty-staff newspaper is published weekly year-round, with interruptions for breaks in the academic calendar. | |
| ISU Employee Announcements | |
| Iowa State University Fact Book: a compilation of basic information about the university, including its history, students, staff, departments, programs, and facilities. |
"The support offered by Finance Delivery is fantastic! They answer ALL my questions and help me understand the "why" for so many things. We at Iowa State are fortunate to have such amazing people in that office!" - February 2026 |
"Your team absolutely ALWAYS delivers kind and timely support. I appreciate you all so much!" - February 2026 |
"The process is easy and I appreciate how responsive staff are." - February 2026 |
"Finance Delivery has always been so pleasant, helpful, and effective in their work. I want to appreciate all the staff and am very happy for any opportunity to work with them. Thank you!" - February 2026 |
"As always, professional, courteous, and beyond expectations! Thank you!" - February 2026 |