Finance Service Delivery
Great News!
Iowa State's Finance Service Delivery teams model received a second place award in the Central Association of College and University Business Officers' 2022 Best Practices recognition program. The program recognizes innovative approaches to addressing challenges facing higher education business operations. Customer service surveys from the third quarter of FY22, sent to finance delivery users following requests submitted, indicated 95% of respondents were satisfied and 98% said their concern was accurately addressed. And a survey of employees working in finance delivery returned an average engagement score of 4.22 (on a five-point scale).
News & Information
TRAVEL UPDATE: Beginning January 1, 2022, all in-state lodging providers must complete the Iowa Department of Public Safety’s Human Trafficking Prevention Training Certification to receive public funds for state employee lodging, conferences, meetings, banquets, or any state-funded event.
Human Trafficking Prevention Training Certification Information
Human Trafficking Prevention FAQ
| FORT Dashboard Video: A new Workday dashboard called ISU Financial Officers Reports and Tasks (FORT) is now available, designed specifically for cost center managers (CCMs) and grants coordinators. WorkCyte Digest Article | |
| Iowa State News Service | |
| Inside Iowa State: This online faculty-staff newspaper is published weekly year-round, with interruptions for breaks in the academic calendar. | |
| ISU Employee Announcements | |
| Iowa State University Fact Book: a compilation of basic information about the university, including its history, students, staff, departments, programs, and facilities. |
"The team does a wonderful job!!! I really appreciate their service!" - March 2026 |
"Appreciate the help, as this was the first time using Finance Delivery to process my travel." -March 2026 |
"I appreciate so much everything you do when I submit my reports, and the people I work with are excellent at what they do. THANK YOU!!" - March 2026 |
"I love this department; my group often needs items and not uncommonly from special vendors. With all this complexity there is still a feeling of personal touch." - March 2026 |
"The PES did an AMAZING job taking a mixed lot of international charges, refunds and more and fitting it very nicely into an expense report. He was patient, professional, and knowledgeable from start to finish. I shudder to think how much I would've done incorrectly if I had attempted to construct this report on my own." -March 2026 |