Finance Service Delivery
Great News!
Iowa State's Finance Service Delivery teams model received a second place award in the Central Association of College and University Business Officers' 2022 Best Practices recognition program. The program recognizes innovative approaches to addressing challenges facing higher education business operations. Customer service surveys from the third quarter of FY22, sent to finance delivery users following requests submitted, indicated 95% of respondents were satisfied and 98% said their concern was accurately addressed. And a survey of employees working in finance delivery returned an average engagement score of 4.22 (on a five-point scale).
News & Information
TRAVEL UPDATE: Beginning January 1, 2022, all in-state lodging providers must complete the Iowa Department of Public Safety’s Human Trafficking Prevention Training Certification to receive public funds for state employee lodging, conferences, meetings, banquets, or any state-funded event.
Human Trafficking Prevention Training Certification Information
Human Trafficking Prevention FAQ
| FORT Dashboard Video: A new Workday dashboard called ISU Financial Officers Reports and Tasks (FORT) is now available, designed specifically for cost center managers (CCMs) and grants coordinators. WorkCyte Digest Article | |
| Iowa State News Service | |
| Inside Iowa State: This online faculty-staff newspaper is published weekly year-round, with interruptions for breaks in the academic calendar. | |
| ISU Employee Announcements | |
| Iowa State University Fact Book: a compilation of basic information about the university, including its history, students, staff, departments, programs, and facilities. |
Reviews
"You are always so helpful and friendly. Thank you!" - February 2025 |
"ISU Finance Delivery is always the best! Couldn't ask for better service." - February 2025 |
"Super fast reconciliation for the request. Zero problems. I don't know why anyone on staff would do anything other than initiate an expense reimbursement request directly with the finance delivery team when we have such efficient and professional staff on the finance delivery team." - February 2025 |
"My task was handled promptly and without error. Finance and Delivery is always great and very quick to communicate!" - February 2025 |
"Our Finance Delivery team is ALWAYS a pleasure to work with. They're very quick, and are always kind when I make a mistake and need to be shown a more appropriate way to do things. We appreciate these guys a LOT!" - February 2025 |
"The finance delivery team rocks!" - January 2025 |
"Overall the process was both easy to understand and when asked for supporting material, it was done in a professional and courteous manner." - January 2025 |
"They directly contacted me and helped me through the whole process. I initially was very intimidated by the whole process. I am grateful that they were very patient and helpful." - January 2025 |
"These people are always there to support. Highly efficient and prompt. I am grateful for all the guidance and support!" - January 2025 |
"My experience was very easy and clear. This was my first time using my card and finance delivery made the process very smooth." - January 2025 |