Finance Service Delivery
Great News!
Iowa State's Finance Service Delivery teams model received a second place award in the Central Association of College and University Business Officers' 2022 Best Practices recognition program. The program recognizes innovative approaches to addressing challenges facing higher education business operations. Customer service surveys from the third quarter of FY22, sent to finance delivery users following requests submitted, indicated 95% of respondents were satisfied and 98% said their concern was accurately addressed. And a survey of employees working in finance delivery returned an average engagement score of 4.22 (on a five-point scale).
News & Information
TRAVEL UPDATE: Beginning January 1, 2022, all in-state lodging providers must complete the Iowa Department of Public Safety’s Human Trafficking Prevention Training Certification to receive public funds for state employee lodging, conferences, meetings, banquets, or any state-funded event.
Human Trafficking Prevention Training Certification Information
Human Trafficking Prevention FAQ
| FORT Dashboard Video: A new Workday dashboard called ISU Financial Officers Reports and Tasks (FORT) is now available, designed specifically for cost center managers (CCMs) and grants coordinators. WorkCyte Digest Article | |
| Iowa State News Service | |
| Inside Iowa State: This online faculty-staff newspaper is published weekly year-round, with interruptions for breaks in the academic calendar. | |
| ISU Employee Announcements | |
| Iowa State University Fact Book: a compilation of basic information about the university, including its history, students, staff, departments, programs, and facilities. |
Reviews
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"Thank you! Your group makes my life much easier." - July 2023 |
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"Finance delivery is ALWAYS - efficient, kind, and courteous! I appreciate the way they support all of us!" - July 2023 |
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"The Finance Delivery team always does a great job!" - July 2023 |
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"Great experience, very quick solution, and very kind communication." - July 2023 |
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"All my interactions with finance have been wonderful--everyone has been knowledgeable, helpful, and pleasant even as I am learning ISU procedures or attaching the wrong document by mistake." - July 2023 |
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"I've come to expect excellent and prompt service from finance delivery and am never disappointed." - May 2023 |
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"Each time I utilize the services of Finance Delivery, I am greeted with efficiency and courteous service. I am thankful for their knowledge and support. Many thanks!!" - May 2023 |
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"I really appreciate the team creating expense reports when requested. It is so helpful because it would take me much longer to navigate the process if I had to enter each one." - May 2023 |
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"I truly appreciate the patience and grace with which Finance Delivery folks respond to "off the wall" questions from a finance nitwit like me. They point me to where I can get data and how to interpret them. I can never underscore enough the value of their important roles. My deepest appreciation." - May 2023 |
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"Finance delivery has been very helpful. My questions get answered and items processed in a timely manner." - May 2023 |