Finance Service Delivery
Great News!
Iowa State's Finance Service Delivery teams model received a second place award in the Central Association of College and University Business Officers' 2022 Best Practices recognition program. The program recognizes innovative approaches to addressing challenges facing higher education business operations. Customer service surveys from the third quarter of FY22, sent to finance delivery users following requests submitted, indicated 95% of respondents were satisfied and 98% said their concern was accurately addressed. And a survey of employees working in finance delivery returned an average engagement score of 4.22 (on a five-point scale).
News & Information
TRAVEL UPDATE: Beginning January 1, 2022, all in-state lodging providers must complete the Iowa Department of Public Safety’s Human Trafficking Prevention Training Certification to receive public funds for state employee lodging, conferences, meetings, banquets, or any state-funded event.
Human Trafficking Prevention Training Certification Information
Human Trafficking Prevention FAQ
| FORT Dashboard Video: A new Workday dashboard called ISU Financial Officers Reports and Tasks (FORT) is now available, designed specifically for cost center managers (CCMs) and grants coordinators. WorkCyte Digest Article | |
| Iowa State News Service | |
| Inside Iowa State: This online faculty-staff newspaper is published weekly year-round, with interruptions for breaks in the academic calendar. | |
| ISU Employee Announcements | |
| Iowa State University Fact Book: a compilation of basic information about the university, including its history, students, staff, departments, programs, and facilities. |
"Efficient, accurate, courteous." - May 2025 |
"The specialist took extra time to walk me through the process. Then took extra time when I had a special request for how the check needed to be received." - May 2025 |
"The Finance Delivery team is exceptional. Thank you for modeling internal customer service. It makes my job so much easier when I can rely upon kind and patient experts." - May 2025 |
"You all make expense reporting so easy, and save me hours of time. Thank you!" - May 2025 |
"Just plain good!" - May 2025 |